Last updated: 13 June 2026
1. Who we are
VpsMonitor.Pro (the “Software”, the “Service”) is developed and operated by:
Varna Web EOOD
Varna, Bulgaria (European Union)
VAT / Company No.: BG200616282
Represented by: Svetoslav Slavov
Contact: support@vpsmonitor.pro
These Terms & Conditions (the “Terms”) govern your purchase and use of the Software. By purchasing, downloading, installing or using the Software you agree to these Terms. If you do not agree, do not purchase or use the Software.
2. The Software
VpsMonitor.Pro is a Windows desktop application that monitors Linux servers (a VPS) over SSH using credentials that you provide. It is agentless — nothing is installed on the monitored server — and with respect to monitoring it is read-only: it connects to servers you control and displays their state, checks and alerts. Any change or action taken on your server as a result of information shown by the Software is performed entirely at your own discretion and responsibility.
3. License
A purchase grants you a non-exclusive, non-transferable, revocable license to install and use the Software in accordance with the plan you bought:
- Single — monitoring of one server (one SSH connection).
- Unlimited — monitoring of multiple servers.
- Monthly — all features while the subscription is active.
A license may be used on up to two (2) computers at the same time. You may not resell, sublicense, rent, share, or transfer the license; remove or alter notices; or reverse-engineer the Software except to the extent that applicable law expressly permits.
4. Prices, VAT and invoices
Prices are shown net of VAT. Applicable VAT is added at checkout based on your country: private customers are charged VAT at their local rate; EU businesses that provide a valid VAT number are reverse-charged (no VAT added). Payments are processed by our payment provider Stripe, which automatically issues a proper VAT invoice for each purchase.
5. Subscriptions, renewals and cancellation
The Monthly plan is a recurring subscription that renews automatically each month and is charged through Stripe until you cancel it. You can cancel at any time — from within the app (Account → Cancel monthly subscription) or by emailing us. Cancellation stops all future charges; your access continues until the end of the period you have already paid for, after which it ends automatically.
The one-time Single and Unlimited licenses are a single payment and do not auto-renew. They include two (2) years of updates from the purchase date, which you may extend with the “Additional 2-year updates” add-on. You may stop using the Software and uninstall it at any time.
6. Free trial
A free 7-day trial of the full Software is available so you can evaluate it before paying. The trial starts automatically the first time you run the app — no account and no card are required — and is tied to your device (one trial per computer). After the trial, the Software keeps working in a free Basic mode (live performance monitoring); a paid plan unlocks all features.
7. Right of withdrawal (EU consumers) and refunds
Under EU law, consumers generally have a 14-day right of withdrawal for distance contracts. The Software is digital content supplied immediately: by completing a purchase and asking for immediate access to your license credentials, you expressly consent to immediate performance and acknowledge that you therefore lose the right of withdrawal once the credentials have been delivered (Article 16(m) of Directive 2011/83/EU). The free trial exists precisely so you can evaluate the Software before buying.
Regardless of the above, we offer a goodwill policy: if the Software does not work as described, contact support@vpsmonitor.pro within 14 days of purchase and we will help or, at our discretion, refund. This does not affect any mandatory statutory rights you have as a consumer.
8. Updates and support
One-time licenses include two (2) years of updates; the Monthly plan includes updates while active. Support is provided by email on a reasonable-effort basis. We do not guarantee a specific response time unless separately agreed.
9. Acceptable use
You may use the Software only on servers that you own or are explicitly authorized to access and monitor. You are solely responsible for your SSH, database, email and other credentials, for keeping them secure, and for every action performed on your servers. You must not use the Software for any unlawful purpose, or to access, scan or interfere with any system without authorization.
10. Disclaimer of warranties
The Software is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the Software will be uninterrupted or error-free, or that its checks, metrics, alerts or AI suggestions are complete, timely or correct. Monitoring and alerts may be delayed, incomplete or fail for reasons beyond our control, including network conditions, the state of your server, or third-party services.
11. Limitation of liability
To the maximum extent permitted by law, Varna Web EOOD shall not be liable for any damages whatsoever arising out of or in connection with your use of, or inability to use, the Software — including, without limitation, any direct, indirect, incidental, special, consequential or punitive damages; loss of data, profits, revenue, business or goodwill; server downtime; security incidents; or damage to your servers, systems or data — even if we have been advised of the possibility of such damages.
The Software is a monitoring and information tool only. Any decision or action you take based on it (including running commands, blocking IPs, restarting services, or changing your server) is your sole responsibility. Our total aggregate liability for all claims relating to the Software shall not exceed the amount you actually paid for it in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, liability for death or personal injury caused by negligence, for fraud, or any mandatory statutory rights of consumers).
12. Third-party services
Payments are handled by Stripe under Stripe’s own terms and privacy policy. The servers you connect to, and any software running on them, are not provided or controlled by us. If you enable AI analysis, the data you choose to send is processed by the AI provider you configure (e.g. Anthropic or OpenAI) under their terms. We are not responsible for third-party services.
13. Termination
We may suspend or terminate a license that breaches these Terms or is used unlawfully. You may stop using the Software at any time; uninstalling it and logging out frees your device slots.
14. Changes to these Terms
We may update these Terms from time to time. The current version, with its “last updated” date, is always published on this page. Your continued use of the Software after a change means you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of Bulgaria and the European Union, without prejudice to the mandatory consumer-protection rules of your country of residence. Disputes shall be subject to the competent courts of Bulgaria, again without prejudice to any mandatory consumer jurisdiction rules. EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
16. Contact
Questions about these Terms: support@vpsmonitor.pro
Varna Web EOOD, Varna, Bulgaria — VAT BG200616282.